At SATI Shipping Containers, customer satisfaction is one of our highest priorities. We strive to supply high-quality new and used shipping containers that meet your expectations. This Refund and Returns Policy explains the conditions under which returns, refunds, exchanges, and cancellations may be accepted. Please read this policy carefully before placing an order.

Overview

Due to the nature of shipping containers, each unit is unique and may vary in appearance, age, and cosmetic condition, particularly used containers. We encourage customers to carefully review product descriptions, request photographs, or arrange an inspection before completing a purchase.

By placing an order with SATI Shipping Containers, you acknowledge that you have read and accepted this Refund and Returns Policy.

Returns

Returns may be accepted under limited circumstances.

A return request must be submitted within 7 calendar days of delivery if:

  • The wrong container was delivered.
  • The container delivered is materially different from the agreed specifications.
  • The container has significant structural defects that were not disclosed before purchase.
  • The container arrived with major damage caused during transportation.

To be eligible for a return:

  • The container must remain in substantially the same condition as delivered.
  • It must not have been modified, painted, welded, cut, or altered.
  • The container must remain accessible for inspection and collection.
  • Proof of purchase must be provided.

All return requests are subject to inspection and approval by SATI Shipping Containers.

Non-Returnable Items

The following products and services are generally not eligible for return or refund, except where required by applicable law:

  • Custom-modified shipping containers.
  • Containers altered to customer specifications.
  • Containers sold on an “As-Is” basis.
  • Containers purchased during clearance or promotional sales (unless defective).
  • Special-order containers sourced specifically for a customer.
  • Delivery, transport, crane, lifting, or installation services once completed.

Refunds

Approved refunds will be processed after the returned container has been inspected and accepted.

If your refund is approved, it will generally be issued using the original payment method within 7–14 business days, depending on your financial institution.

Refunds may be reduced to account for:

  • Collection or return transport costs.
  • Damage caused after delivery.
  • Missing agreed accessories or equipment.
  • Administrative or processing costs where permitted by law.

Exchanges

Where stock is available, we may offer an exchange instead of a refund if:

  • The delivered container does not match your order.
  • The container has a verified manufacturing or structural defect.
  • An error occurred during order fulfilment.

Replacement delivery arrangements will be discussed once the inspection has been completed.

Order Cancellations

Orders may be cancelled before dispatch.

If your order has not yet been prepared or shipped, a cancellation request may be accepted.

If your order has already been dispatched or delivered, cancellation may no longer be possible, and return conditions may apply.

Any applicable administrative or transport costs may be deducted from the refund.

Damaged Deliveries

Please inspect your container immediately upon delivery.

If you notice any visible damage:

  • Notify the delivery driver where possible.
  • Take clear photographs of the damage.
  • Contact SATI Shipping Containers as soon as possible.
  • Do not modify or use the container until the matter has been reviewed.

Prompt reporting helps us resolve claims efficiently.

Incorrect Orders

If you receive the wrong container, please notify us within 48 hours of delivery.

Once verified, we will work with you to arrange collection and provide the correct container as quickly as possible.

Inspection Before Purchase

We strongly encourage customers to:

  • Request current photographs.
  • Request videos where available.
  • Arrange an in-person inspection when practical.
  • Discuss the container’s intended use with our sales team.

Our team is happy to provide guidance to help you choose the right container before purchase.

Warranty Information

Where applicable, certain new or modified containers may include a limited warranty covering specified workmanship or agreed modifications.

Used shipping containers are generally sold based on their stated condition (such as One-Trip, Cargo Worthy (CW), or Wind and Watertight (WWT)), unless an additional warranty is provided in writing.

Warranty coverage does not extend to damage caused by:

  • Misuse or neglect.
  • Improper installation.
  • Unauthorized modifications.
  • Natural disasters or extreme weather events.
  • Normal wear and tear.
  • Corrosion resulting from environmental exposure after delivery.

Our Commitment to Quality

Every shipping container supplied by SATI Shipping Containers is carefully inspected before delivery to help ensure it meets the agreed condition and specifications.

We are committed to:

  • Honest product descriptions.
  • Competitive pricing.
  • Professional customer service.
  • Reliable nationwide delivery.
  • Prompt resolution of genuine concerns.